At The Interval, we recognise that privacy and confidentiality are fundamental to the trust placed in us by young people, parents, schools and the wider community. We are committed to protecting personal information, respecting the confidentiality of our clients and handling personal data responsibly in accordance with Singapore's Personal Data Protection Act 2012 (“PDPA”) and applicable legal, professional and ethical obligations.

This Privacy Policy (“Policy”) explains how Let's Latte Collective Pte Ltd, trading as The Interval (“The Interval”, “we”, “us” or “our”), collects, uses, discloses, stores and otherwise processes personal data in connection with our website, communications and services. This Policy applies to personal data in our possession or under our control, including information processed on our behalf by authorised service providers.

1. Personal Data We Collect

For the purposes of this Policy, “personal data” means data, whether true or not, about an individual who can be identified from that data alone or from that data together with other information to which we have or are likely to have access. This Policy applies to individuals who interact with The Interval, including prospective and existing clients, parents and guardians, school representatives, website visitors and subscribers to our communications.

Depending on the nature of your interaction with us, we may collect:

Personal and contact information: Name, date of birth, email address, telephone number, residential address and other relevant identifying details.
Booking and administrative information: Appointment details, practitioner preferences, attendance records, payment information and correspondence.
Clinical and personal information: Information relating to emotional wellbeing, mental health, development, family circumstances, education, relationships and other matters relevant to counselling or consultation.
Information from third parties: Relevant information provided by parents, guardians, schools or other professionals, where appropriate and permitted.
Website and communication information: Information submitted through our website, email, WhatsApp and online booking systems, together with certain technical and usage information collected through our website.
Subscription information: Email addresses and communication preferences provided by individuals who subscribe to The Interval Notes or other updates.

We seek to collect only information that is reasonably necessary or appropriate for the purposes for which it is required.

2. Collection, Use and Disclosure of Personal Data

We generally collect personal data directly from you or from an appropriately authorised representative, with the necessary notification and consent or another applicable legal basis. Where permitted or required by law, personal data may be collected, used or disclosed without consent.

We may collect and use personal data for the following purposes:

(a) Responding to enquiries and providing information about our services;

(b) Arranging, confirming and managing appointments and consultations;

(c) Verifying identity and completing appropriate client intake and consent procedures;

(d) Providing counselling, psychological and consultation services;

(e) Maintaining clinical, administrative and financial records;

(f) Processing payments, refunds and related transactions;

(g) Communicating with clients, parents, guardians, schools and other professionals where appropriately authorised or otherwise permitted by law;

(h) Supporting clinical decision-making, continuity of care, professional supervision and safeguarding responsibilities;

(i) Managing feedback, requests, complaints and service-related enquiries;

(j) Administering and improving our website, scheduling systems and operational processes;

(k) Sending The Interval Notes and other updates where individuals have subscribed or otherwise provided the necessary consent; and

(l) Complying with applicable laws, regulatory requirements, professional obligations and lawful requests from relevant authorities.

We may disclose personal data to authorised practitioners, personnel, service providers or other parties where reasonably necessary for these purposes. Such parties may include providers of website hosting, appointment scheduling, payment processing, communications and information management services.

Access to client information is limited to authorised practitioners and personnel who require that information for the provision of services or legitimate administrative, supervisory or safeguarding purposes. We may also disclose personal data where required or permitted by law, or where necessary to address serious safety or safeguarding concerns.

We do not sell or rent personal data to third parties.

Personal data may continue to be used or retained after the conclusion of a client relationship where reasonably necessary for legitimate legal, professional or administrative purposes.

3. Confidentiality and Information Relating to Young People

Confidentiality is fundamental to The Interval's clinical practice. We treat information shared during counselling and consultations with care, discretion and respect for each individual's privacy. We recognise the importance of a young person's autonomy and their ability to develop a trusting therapeutic relationship.

Information about a young person's counselling or personal circumstances will not ordinarily be shared with parents, guardians, schools or other third parties without appropriate consent. Exceptions may apply where disclosure is required or permitted by law, necessary to address serious safety or safeguarding concerns, or otherwise consistent with the consent and confidentiality arrangements explained at the outset of services.

For clients under 18, appropriate parental or guardian involvement and consent arrangements will be established in accordance with our clinical practice procedures and applicable legal and professional requirements. The boundaries of confidentiality, consent and information sharing will be explained as part of our intake and informed consent process.

Where information is shared for appropriate clinical consultation, professional supervision or coordination of support, we will take reasonable steps to limit disclosure to what is necessary for the relevant purpose.

4. Website, Booking and Communication Platforms

The Interval uses third-party technology and service providers to support our website, appointment scheduling, client intake, payments, communications and information management. These may include Squarespace, Acuity Scheduling, Google Workspace, WhatsApp and authorised payment service providers.

Information submitted through these platforms, including our online booking and client intake forms, may be processed or stored by the relevant providers in accordance with applicable contractual and data protection arrangements. This may include personal information relevant to counselling, psychological services and parent consultations.

We encourage individuals not to include detailed or sensitive clinical information in general website enquiry forms or WhatsApp messages. Where sensitive information is required, we will provide guidance on the appropriate method of communication or submission.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember visitor preferences and understand how visitors interact with the website. Certain third-party services integrated into our website may also use cookies or comparable technologies. You may manage or disable cookies through your browser settings, although doing so may affect some website functions. Where required by applicable law, we will provide appropriate information and choices concerning cookies and tracking technologies.

6. Withdrawal of Consent

Where our collection, use or disclosure of personal data is based on consent, you may withdraw that consent by submitting a written request to our Data Protection Officer using the contact details provided below. Upon receiving your request, we will inform you of any reasonably foreseeable consequences of withdrawal and process your request within a reasonable period, in accordance with applicable legal requirements. Depending on the nature and extent of your request, withdrawal of consent may affect our ability to provide or continue certain services. We will explain any relevant implications. Withdrawal of consent does not affect our ability or obligation to retain, use or disclose personal data where otherwise permitted or required by law, including where records must be maintained to meet legal or professional obligations.

7. Access to and Correction of Personal Data

You may request access to personal data held about you, or information about how your personal data has been used or disclosed, in accordance with the PDPA. You may also request correction of inaccurate or incomplete personal data held by us. Requests should be submitted in writing to our Data Protection Officer. We may require appropriate verification of identity or authority before processing a request. Access and correction requests will be considered in accordance with applicable legal requirements and exceptions, including those relevant to confidentiality, the rights of other individuals and clinical records. A reasonable administrative fee may be charged for an access request where permitted by law. We will inform you of any applicable fee before proceeding. We will respond as soon as reasonably practicable. Where we are unable to respond to an access request within 30 calendar days, we will notify you within that period of the expected response time.

8. Protection of Personal Data

We take reasonable administrative, physical and technical measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks. These measures include appropriate access restrictions, authentication controls, secure information management practices and limiting access to individuals with legitimate professional or administrative responsibilities. We also seek to ensure that service providers processing personal data on our behalf implement appropriate safeguards consistent with applicable data protection requirements. While no method of electronic transmission or storage can be guaranteed to be completely secure, we are committed to maintaining and reviewing reasonable safeguards for the protection of personal information.

9. Accuracy of Personal Data

We generally rely on personal data provided by individuals or their authorised representatives. We take reasonable steps to ensure the accuracy and completeness of personal data where it is likely to be used to make a decision affecting an individual or disclosed to another organisation. We encourage you to inform us of any changes to your relevant personal or contact information so that our records can be updated where appropriate.

10. Retention of Personal Data

We retain personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required or permitted under applicable legal, regulatory and professional obligations. Clinical records may be subject to specific retention requirements reflecting the nature of the services provided, professional obligations and the age of the client. When personal data is no longer required for any applicable legal or business purpose, we will take reasonable steps to securely dispose of it or remove the means by which it can be associated with an identifiable individual.

11. Storage and Processing of Personal Data Outside Singapore

The Interval uses third-party cloud-based services to support its operations. Personal data processed through these services may be stored, accessed or processed outside Singapore, depending on the service provider's arrangements. Where this involves a transfer of personal data outside Singapore, we will take appropriate steps to comply with the applicable requirements of the Personal Data Protection Act (PDPA), including requirements relating to comparable standards of data protection.

12. The Interval Notes and Other Communications

Individuals may choose to subscribe to The Interval Notes or other communications by providing their email address and any other information reasonably required for that purpose. We will use subscription information to deliver the requested communications and manage subscription preferences. You may unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us directly. Enquiring about, booking or receiving counselling services does not automatically constitute consent to receive newsletters or promotional communications.

13. Data Protection Officer

You may contact our Data Protection Officer if you have questions, requests or concerns about our personal data protection practices.

Data Protection Officer: Ann Yom Steel
Organisation: Let's Latte Collective Pte Ltd trading as The Interval
Email: hello@theintervalsg.com
Contact number: +65 8915 8047
Address:
60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051

Requests concerning access, correction, withdrawal of consent or other data protection matters should be directed to our Data Protection Officer using the contact information above.

14. Changes to This Privacy Policy

This Policy should be read alongside any other applicable privacy notices, consent forms, client agreements and clinical documentation issued by The Interval. We may update this Policy periodically to reflect changes in our services, operational practices or applicable legal requirements. The latest version will be published on our website, with the date of the most recent update indicated. Where changes materially affect the purposes for which personal data is collected, used or disclosed, we will provide any additional notification or obtain consent as required by applicable law.

Effective date: 29/10/2026